Archive for the 'Technology' Category

Why the Hate On Sony?

Another attack on Sony. This time the Sony Ericsson Eshop online store in Canada.

There’s a lot of talk about word-of-mouth, and the internet giving customers a participating role in the lives of their favorite brands.

What about the internet giving ‘hackers’ a role in brands that offend them?

Are these the actions of a Bad World? Or the results of bad PR moves by Sony?

I have some issue with hardware manufacturers taking freedom from consumers to do as they wish with purchased products.

From where I’m sitting, it looks like Sony picked a fight with hacker communities when they went back on their word and told us that the PS3 couldn’t have Linux installed on it. Then Sony took legal action against people who cracked the hardware and software of PS3 systems.

I take issue with Apple’s control over iOS devices, and I take issue with Amazon’s control over Kindle devices. That’s one of the things I’ve always loved about the openness of PCs and PC gaming.

But, I also believe people should pay for games they enjoy, and developers should make reasonable efforts to protect their properties from theft. Reasonable, being the key word.

With some exception, piracy has been shown to do little damage to game and music sales. In some cases, piracy has benefited the bottom line of some games – like Minecraft.

There’s the old saying “let sleeping dogs lie.” Sony picked a fight with a sleeping dog, and now the brand is getting bitten hard. To make matters worse, they’re flip-flopping on their messaging. Their CEO is blaming the cruelness of the world, where some hostile people have taken offense to Sony’s hostility.

Now the biggest losers are Sony and their loyal customers, who’s account data are being stolen. It’s time for Howard Stringer to own up to Sony’s failures. They need to issue apologies to their loyal customers and developers. They have some relationships to rebuild. While they’re at it, maybe they should open the system up to Linux installs again.

I sure hope Sony does something right and the attacks stop, so I can enjoy my PS3 and the PSN without concern for my account information.

Could Canada Be a World Leader in Internet Service?

I wrote a passionate and hasty post on Sunday evening about Usage Based Billing and a controversial ruling made by the CRTC for the Internet in Canada.

After thinking about the subject for a few days and having a couple of interesting conversations, I’ve revised my view on the matter somewhat.

Some time back in the 90s, the CRTC mandated Canadian telecom companies that owned network infrastructure to sell network access to 3rd part ISPs at a particular wholesale cost. This situation seems to favour the 3rd party providers. It created a false economy where 3rd party ISPs reaped a lot of benefits and really profited from the networks without having to maintain or upgrade a network of their own. It created false competition in the Canadian market. And, most importantly, gave no incentive for other companies to develop competing infrastructures.

Now this new CRTC ruling swings things to the opposite extreme, giving too much market power to the big telecoms. I still think this is bad for the future of Canadian Internet access, bad for consumers, and particularly harmful for small business owners, educational institutions, and application developers.

Today there were some announcements that Ottawa will review the ruling. Political parties also chimed in on the issue.

In an ideal world, I’d like to see a new CRTC ruling which pressures and facilitates the development of new network infrastructure by 3rd party ISPs. The world is increasingly consuming audio and video content over the internet. Not having Internet access that is independent of conglomerates with stakes in ‘classic’ television service seems contrary to the interests of Canadian consumers.

Usage based billing, as a concept isn’t bad. If prices per gigabyte are fair it should dissuade people from running quasi-commercial web servers on residential internet services. But it shouldn’t hold people back from learning about the most current possibilities and innovations that today’s high-bandwidth Internet allows.

Fair and affordable access to broadband fits with mobility of digitally connected populations who want to consume their favorite podcasts, shows and films as downloads on portable devices. It supports digital distribution of video games via Steam and other software from similar services. As well as IPTV and streaming services like Netflix, remote file and media sharing services, and other new high-bandwidth services.

Canada’s adoption of broadband is some of the widest in the world, but the level of service we enjoy is not in the same class. This is partly because we’re a big country, geographically speaking, but a small country in terms of our widely dispersed population.

What do you think? Is Usage Based Billing a threat to Canada’s ability to remain competitive in a world becoming more digitally connected? Could a well developed plan bring Canada’s Internet service beyond the service levels seen in other geographically large and diverse countries, creating excellent conditions for both ISPs and Canadian consumers?

Usage Based Billing in Canada

Have you heard of “Usage Based Billing”? It’s the hottest craze around the CRTC (Canadian Radio-Television Commission).

Basically, the CRTC recently approved a ruling that lets the country’s major ISP and owners of the network infrastructure charge more to resellers – ISPs who purchase bandwidth from those who own the infrastructure.

Learn more on OpenMedia.ca.

Basically the major ISPs and CRTC have sold this to the few Canadians who pay attention to this sort of thing by saying “The few people who use the internet heavily are taking your bandwidthz and slowing your Internetz.”

This is bunk, and it’s bad for Canada. Internet service in Canada is already some of the worst in the developed world. This new ruling will set us back years.

It’s going to hold back citizens, and small businesses who develop web services for us, from keeping up (or catching up) with our world partners in the use of high-bandwidth applications. Netflix, a newcomer to Canada, and Apple’s iTunes downloads will fail because our ISPs will have strangled our free access to competitive service providers.

Now, lets go back to the sales pitch we’ve been fed. “We don’t want to pay to support the heavier usage of internet power users, so the ISPs are protecting our interests, and making the power users pay more.”

It’s like saying “I don’t want to pay taxes to support a healthcare system where other people need it more than I do.” I don’t know about you, but I’m freaking proud of Canada’s healthcare system, flaws and all. I think most Canadian’s are happy that we have universal healthcare. And if you support ubiquitous access to healthcare, wouldn’t you support ubiquitous access to the vast amount of information, art, entertainment, and the people in your lives via the Internet for a competitive price?

Maybe you don’t use the Internet much, but you have a kid who does. When you start getting extra charges on your ISP bill after March, don’t blame your kid for surfing too much. It’s the CRTC and our major ISPs. They changed the game, your kid is doing the same thing they’ve done in the past.

If you’re upset about this, add your name to the petition on OpenMedia.ca and write nice, handwritten letters to your MPs, to Tony Clement, Minister of Industry, and to Stephen Harper, our Prime Minister. Make a stink. This is for Canada.

Newtonian Physics Applied to Social Media Metrics

Some of those who know me personally might know that I began my undergraduate studies in civil engineering. I transferred out of that after realizing that engineering wasn’t what I expected and that I wanted to try other things.

On my path out of high school and in university, I had a lot of exposure to physics – particularly mechanics of the static and dynamic variety. Fancy words for figuring out the forces responsible for making things stable and stationary, or making them move.

So I said to myself, “Self, these ideas, information, memes, trends, and things we communicators work with – they all move.” Or they stay stationary. But in the fields of communications and marketing we want them to move.

I began thinking about how Sir Isaac Newton’s theories, laws and formulae for describing physical motion can be adapted to describe, measure and maybe even predict the spread of ideas through social media with some level of accuracy. I’m not sure if any of the numerous companies and individuals involved in measuring the web have explored this path. I’d love to have a conversation about it with people involved in measurement and developing tools to do it.

I’m not even sure this is a feasible concept. Particle physics and projectile motion are very different from human communication. I began from the thought that messages and ideas could be described as having paths with direction, speed, acceleration, force… but mass is my stumbling block.

If you’re interested in discussing this harebrained idea of mine, it could be a fun conversation. Or maybe there’s something to it.

What do you think? Have you ever tossed around ideas like this?

Photo credit – Claire Sutton (Flickr CC Search)

E-mail Delivered to Your Desk

A few years ago, Google introduced a new service called Gmail Paper. It promised to be the future in e-mail management. They would print and ship your e-mail to you in an easy to store and manage archive. It was an April Fools hoax.

But when I thought about giving a desktop e-mail client another try, it felt almost as odd a concept as Gmail Paper.

I haven’t used a desktop e-mail client at home for a very long time. At least not since I started using Gmail in early 2004.

This weekend, I decided to give a desktop e-mail client another go. It’s part of my attempt to better manage my personal e-mail (Since I do a good job of managing my work e-mail). And, it seemed like a good idea at the time.

What made it appealing:

  • The ability to see more than 50 e-mails at a time – I try to keep my inbox clean, apart from a few action items and immediate reminders. But those occasions when it gets out of control and my inbox has more than 50 items, it starts to snowball, and before I know it, it’s in the 100s.
  • The ability to search e-mails using Mac OS Spotlight – This was a major one. When I realized this would work, I was sold. At least on the idea of trying it out.
  • IMAP has taken things a lot farther than the older POP system that we all used before. Nobody likes to mark the same e-mail as ‘read’ on every device they own.

After downloading Mozilla Thunderbird, I set up my e-mail using the IMAP protocol with no trouble at all. Thunderbird immediately synchronized tags and downloaded whatever was in my inbox.

I do find it easier to manage my e-mail inbox using a desktop client than with the web interface.

So far I’ve found the most recent version of Thunderbird for Mac OS to be excellent. It accesses my Mac OS X address book with no trouble (which in turn is synced with my iPhone and Gmail contacts). I can archive e-mails in Thunderbird and have that reflected in Gmail’s web system.

Do you manage Gmail with a desktop client like Outlook or Thunderbird? Or do you do all your e-mailing through the web interface only?

How I use Evernote

There was a little discussion I had with @GaryEdgar on Twitter spurred by @davefleet about effective uses of Evernote. The web-based service with the simple mantra “Remember Everything”.

I love Evernote and thought I’d briefly share a breakdown of how I’ve been using the exceptional note management program.

If you’ve never used Evernote, it’s a freemium service that allows you to write notes in a variety of formats – text, photo and voice. You’ll probably do fine with a free account if you only use text, as it comes with a monthly upload limit similar in concept to Flickr’s free service.

You can share notes with yourself using a smartphone app for BlackBerry, iPhone, Android, WinMo and probably a few other mobile operating systems. There are also desktop applications for Windows and Mac OS. It also has a pretty good web interface. You can even upload text and pictures through e-mail from your non-smartphone.

Evernote boasts the ability to let you access your notes from anywhere  you have a web connection, and syncs your notes with your various devices so you can access them offline too.

Here’s a graphical breakdown of my Evernote usage. And I’m being brutally honest, if not 100% numerically accurate. :)

Starcraft sales in South Korea

My buddy Parker Mason posted this neat infographic about Starcraft and the recent launch of Starcraft II over at BlogCampaigning. If you’re interested in video games I recommend checking it out!

Online Schools - Starcraft

Source: Guide to Online Schools

Milo the virtual boy

Peter Molyneux and the folks at Lionhead Studios take another leap with AI in games.

Makes me want to get an Xbox 360 just to try it out.

iPhone 4 first impressons

I bought an iPhone 4 on launch day. I was pretty frustrated with my previous phone, a Samsung Omnia running Windows mobile 6.1. No disrespect to Samsung, they built some fantastic hardware for that device.
Despite the negative press that the phone got for its reception issues, I put a Gelaskin on it and have’t had an issue with reception. I’ve found the call quality is far better with the iphone 4 than my previous phone.
In fact, the only call I dropped was one made using the Skype app, from the front yard while connected through the wifi in my apartment. Honestly, I wasn’t at all shocked when that one dropped.
iPhone Apps are splendid, and work very well. The web experience is the best I’ve had on a mobile device, and oh, that beautiful Retina Display.
I could gush about this thing for at least two more paragraphs, but I won’t. I just want to say Apple employs some amazing designers, and I really enjoy this phone.

Oh, one last thing. I wrote this post on the WordPress App. Just to test it out. I really find the soft keyboard easy to type on, and didn’t have any trouble writing up a few paragraphs on it. The onscreen keyboard on my last phone was always an issue.
I can see using this phone happily for a few years.

Want people to talk about you?

Give them some tools to do it with.

That’s what Obama’s government did with the new Organizing for America app for the iPad, iPhone and iPod Touch.

And talking is just the first step. It can become a powerful informative tool and serve as a platform to bring people together around current and future issues.


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