Another attack on Sony. This time the Sony Ericsson Eshop online store in Canada.
There’s a lot of talk about word-of-mouth, and the internet giving customers a participating role in the lives of their favorite brands.
What about the internet giving ‘hackers’ a role in brands that offend them?
Are these the actions of a Bad World? Or the results of bad PR moves by Sony?
I have some issue with hardware manufacturers taking freedom from consumers to do as they wish with purchased products.
From where I’m sitting, it looks like Sony picked a fight with hacker communities when they went back on their word and told us that the PS3 couldn’t have Linux installed on it. Then Sony took legal action against people who cracked the hardware and software of PS3 systems.
I take issue with Apple’s control over iOS devices, and I take issue with Amazon’s control over Kindle devices. That’s one of the things I’ve always loved about the openness of PCs and PC gaming.
But, I also believe people should pay for games they enjoy, and developers should make reasonable efforts to protect their properties from theft. Reasonable, being the key word.
With some exception, piracy has been shown to do little damage to game and music sales. In some cases, piracy has benefited the bottom line of some games – like Minecraft.
There’s the old saying “let sleeping dogs lie.” Sony picked a fight with a sleeping dog, and now the brand is getting bitten hard. To make matters worse, they’re flip-flopping on their messaging. Their CEO is blaming the cruelness of the world, where some hostile people have taken offense to Sony’s hostility.
Now the biggest losers are Sony and their loyal customers, who’s account data are being stolen. It’s time for Howard Stringer to own up to Sony’s failures. They need to issue apologies to their loyal customers and developers. They have some relationships to rebuild. While they’re at it, maybe they should open the system up to Linux installs again.
I sure hope Sony does something right and the attacks stop, so I can enjoy my PS3 and the PSN without concern for my account information.